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  IVD Institute
Certificate in Management for International Hospitality and Tourism

Course Description

This is an introductory level program focusing on the operational aspects of the hospitality and tourism industries. It has been designed to meet the needs of individuals currently working in the sector or those aspiring to work in the sector by improving their knowledge and qualifications.

Course Fees: AED 1,500
  Duration: 1 day       Next Start Date: 11 December 2010      Campus: AD
No. Class/Section Name Start Date End Date Campus Time Day Instructor
1 IVD-V0809/HT/0069-319-AD 11 Dec 2010 11 Dec 2010 Abu Dhabi 09:00 - 17:00 --
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You Will Learn To

  • Develop a solid foundation in business and management skills
  • Have a sound underpinning business knowledge
  • Use a structured pathway for career progression and promotion

Entry Requirements

  • Work in, or aspire to work in the hospitality or tourism industries
  • High School Certificate (or equivalent qualification)
  • Minimum English language ability of IELTS Band 5.5 OR
  • Current level of English language skills will be assessed

Program Content

  • Introduction to Business Operations
  • Introduction to Services Marketing
  • Understanding the Customer
  • Financial and Business Skills
  • Introduction to Managing People
  • Introduction to Personal Development
  • Hospitality and Tourism Operations
  • The Service Encounter
  • Customer Complaint Handling and Feedback
  • Introduction to Business Planning
  • Personal Effectiveness
  • Personal and Career Development